A taste of what caught my attention recently includes Convenience Store Retailers, Mobile Apps, Easy to Use, Customer Wants, Creativity, Passion, People Operations, Social Media, Misinformation, Health, Inequality, Google AdGrant, SEO, Privacy, Fire Departments, Healthcare Gaps, Board Effectiveness, Customer Feedback, Listening, And Board Assessment.
One of these scoops might be the inspiration you did not know you needed or have been looking for.
What Caught My Attention: “The goal of any retailer, especially convenience store operators, is to make the shopping experience easier and more convenient, and mobile phones can achieve this in a variety of ways. When designing and implementing a new mobile experience — whether it’s a website, app or payment option — c-store retailers should ask themselves: “How will this mobile experience deliver a more convenient shopping experience?” advised Kevin D. Struthers, associate director of digital at W. Capra Consulting Group, based in Chicago. If there is no “clear and concise answer to that question,” then the plan and design need to be revisited, he said.
“Convenience retailers need to understand that adjacent verticals like grocery, mass merchandise, dollar stores and drugstores are now competing for the same-day consumption customers, and QSR [quick-service restaurant] and coffee companies have also achieved high customer participation in mobile programs. Therefore, they must understand what consumers expect because of the mobile experience delivered in those verticals,” Struthers explained, noting that the most popular offerings, measured by driving retention, are order ahead and personalized offers.”
- Author(s): Tammy Mastroberte
- Published: 2023-10-02
- Source: Convenience Store News
- Tag(s): Convenience Store Retailers, Mobile Apps, Easy to Use, Customer Wants
What Caught My Attention: “While creatives feel compelled to prove their “authenticity” through performances of passion, industries often have rigid and stereotypical ideas about what passion looks like. Ironically, this can make it harder to spot genuinely passionate individuals, while rewarding other qualities easily mistaken for passion, such as confidence, arrogance, or the privilege that allows certain creatives to consistently put work before other responsibilities.”
- Author(s): Heather Vough and Angela Ianniello
- Published: 2023-10-02
- Source: Fast Company
- Tag(s): Creativity, Passion, People Operations
What Caught My Attention: “Those who say they are tired or overwhelmed by social media are likelier to believe in misinformation and share it online – and “narcissistic” individuals are more likely to do so.”
- Author(s): Anjali Raguraman
- Published: 2023-10-02
- Source: The Straits Times
- Tag(s): Social Media, Misinformation
What Caught My Attention: “Men are twice as likely as women to wait more than two years between visits to a health care professional, according to the report. Yet when they do go, they need fewer services.
The report identified a few reasons why women may utilize health care more than men, including recommendations for annual check-ups at earlier ages, the regular frequency of gynecological exams, the effects of menopausal transitions, and more. But it was harder to pin down a reason for the huge gap in actuarial values.”
What Caught My Attention: “The tablet not only contains the world’s oldest trigonometric table; it is also the only completely accurate trigonometric table, because of the very different Babylonian approach to arithmetic and geometry. This means it has great relevance for our modern world. Babylonian mathematics may have been out of fashion for more than 3,000 years, but it has possible practical applications in surveying, computer graphics and education. This is a rare example of the ancient world teaching us something new.”
The tablet predates Greek astronomer Hipparchus, who has long been regarded as the father of trigonometry.”
- Author(s): Staff
- Published: 2023-09-29
- Source: Upworthy
- Tag(s): History, Work in Progress
What Caught My Attention: “Much like their for-profit counterparts, nonprofits need to stay on top of new marketing trends so that they can activate new supporters for their cause. However, if you’re like other nonprofit marketers, you know that one of the biggest pain points you face is your budget.
What if there were marketing strategies that could expose your organization to thousands of web surfers, absolutely free? Google Ad Grants and search engine optimization (SEO) are exactly that! Both tactics offer unmatched opportunities to boost your visibility on search engine results pages for keywords relevant to your cause.
Want to learn more about leveraging $10,000 in free digital marketing space each month and accessing the best ad spots Google has to offer?”
- Author(s): Staff
- Published: 2023-09-28
- Source: ReCharity
- Tag(s): Google AdGrant, SEO
What Caught My Attention: “Personal health data collected via apps, other technology becomes subject of congressional scrutiny in the aftermath of Roe reversal.”
What Caught My Attention: “After the local birthing unit closed, new moms in Crawfordsville, Indiana, had trouble getting appropriate healthcare. Project Swaddle and Crawfordsville’s Fire Department responded to the call.”
- Author(s): Liz Carey
- Published: 2023-09-26
- Source: The Daily Yonder
- Tag(s): Fire Departments, Healthcare Gaps
What Caught My Attention: “Building an effective board of directors is a critical part of governance that has a profound impact on the organization. To have board effectiveness, a nonprofit’s purpose, process, structure, and people must all be in alignment. Yet how can you be sure your board works effectively?”
What Caught My Attention: “Many businesses have lost sight of this foundational operating principle and treat their customer feedback machine as a necessary evil to be fulfilled in the least-costly and least-awkward way possible. Smaller companies, which tend to be pressed for resources, may put little effort into trying to get customer feedback. Managers at small and medium-sized companies may feel like a robust customer feedback mechanism is a luxury that must wait until the company is larger.
That’s short-sighted, because true operational effectiveness comes from tweaking things that need to be changed from a customer’s vantage point. While obtaining feedback is crucial, it is only valuable if it’s authentic. The challenge is that customers often shy away from such conversations, and businesses, unfortunately, tend to reinforce this reluctance in their approach to seeking feedback. The whole system has become so encumbered and obfuscated from its original purpose that in most circumstances it has become a useless ritual — one that may even destroy value.”
- Author(s): Geoff Tuff, Steve Goldbach, and Elizabeth Lascaze
- Published: 2023-09-15
- Source: Harvard Business Review
- Tag(s): Customer Feedback, Listening
What Caught My Attention: “Corporate boards today are expected to be more engaged, more knowledgeable and more effective than in the past. One tool that a growing number of boards are using to examine and improve their effectiveness is the board evaluation. Annual assessments have become the norm for boards in many countries, with nearly all listed companies in Canada, France, the U.K. and the U.S. conducting some sort of assessment each year. The practice is also widespread in Italy and Spain and is gaining attention in many Asia Pacific markets, where the issue of board effectiveness is moving up on the corporate governance agenda.
Despite their growing adoption, board assessments are falling short of their promise of enhancing board effectiveness in some cases. Boards that take a compliance-oriented approach — or structure the process in a way that prevents a true examination of the impediments to board effectiveness — lose the opportunity to gain valuable shared insight into the operation of the board and ways to improve its composition, processes and relationships.”
- Author(s): Alice Au
- Published: 2012-01-01
- Source: Spencer Stuart
- Tag(s): Board Assessment, Board Effectiveness
What Caught My Attention: “Corporate events in the last decade have made it clear that boards can fail. Failure has come in various disguises: failure to manage risks, to proactively contribute to firm strategy, to identify the ‘right’ team, and in some cases, to deal with integrity issues and possibly outright fraud. It is also clear that we need better governance at all levels. The latter calls for increasing board effectiveness.”
- Author(s): Didier Cossin and Jose Caballero
- Published: Unknown
- Source: IMD
- Tag(s): Board Effectiveness
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